.png){kind=small}
Freight forwarders face a growing challenge in 2025—shippers demand real-time shipment tracking, instant document approvals, and a seamless digital experience. Shippers don’t just want updates; they want control. They expect to:
Check shipment statuses without calling or emailing
Download invoices, bills of lading, and key documents instantly
Book shipments directly through a secure system
Approve or reject invoices and shipping documents in real-time
Yet, many forwarders still rely on scattered emails, outdated spreadsheets, and manual coordination, leading to delays and customer frustration.
What’s the risk? If forwarders don’t provide a smooth digital experience, shippers will switch to competitors who do.
That’s where LogiTRACK, a customer visibility portal built into Logi-Sys, gives forwarders an edge. It replaces fragmented communication with a branded, self-service tracking platform, ensuring shippers get the visibility, speed, and control they demand.
What is LogiTRACK?
LogiTRACK is a branded customer portal within Logi-Sys, designed specifically for freight forwarders. It allows forwarders to provide shippers with a secure, self-service platform for shipment tracking, document management, and financial visibility.
Instead of relying on disconnected tools, forwarders can give their customers direct access to critical shipment details—under their own brand.
How LogiTRACK Delivers Real Business Impact
1. Deliver Full Shipment Visibility—Without the Extra Effort
Problem: Shippers constantly ask, “Where’s my cargo?” and forwarders waste time responding manually.
Solution: LogiTRACK provides real-time shipment tracking, letting customers check their cargo’s exact location, ETAs, ETDs, and routing details via a live global map.
Example: A European retail importer tracks ocean shipments from China without waiting for email updates. Their supply chain teams plan inventory based on LogiTRACK’s live ETAs.
Benefit: Reduces customer inquiries and builds trust through transparent shipment tracking.
2. Automate Cargo Bookings for Faster Approvals
Problem: Manual booking requests slow down shipment initiation, leading to delays.
Solution: LogiTRACK lets importers/exporters submit new bookings directly on the portal. Forwarders get instant alerts and can approve or reject requests in seconds.
Example: A seafood exporter in Thailand books a refrigerated shipment to Japan via LogiTRACK at 2 AM. The forwarder processes it immediately—no email exchanges, no delays.
Benefit: Faster shipment processing = better customer experience.
3. One-Click Document Approvals—No More Email Chains
Problem: Shippers need to approve bills of lading (BLs), checklists, and invoices. Waiting for approvals via email leads to shipment delays.
Solution: LogiTRACK provides a direct document approval system, allowing shippers to approve or reject BLs, checklists, and invoices with added comments.
Example: A chemicals manufacturer in Germany quickly reviews and approves a customs clearance checklist for hazardous goods on LogiTRACK, avoiding shipment hold-ups.
Benefit: Faster approvals prevent delays and ensure smooth freight movement.
4. Eliminate Repetitive Document Requests
Problem: Forwarders spend hours retrieving and resending invoices, BLs, and shipment documents for customers.
Solution: LogiTRACK offers a secure digital repository where shippers can view, download, and upload critical documents anytime—no back-and-forth needed.
Example: A U.S. auto parts importer needs an invoice from six months ago. Instead of asking the forwarder, they log into LogiTRACK’s universal search bar, find the invoice, and download it instantly.
Benefit: Saves time, improves efficiency, and reduces admin workload.
5. Centralized Invoice Management = Faster Payments
Problem: Shippers forget due dates when invoices are scattered across multiple emails.
Solution: LogiTRACK provides a real-time financial dashboard displaying all due, paid, and pending invoices in one place, reducing missed payments.
Example: A forwarder in Singapore gives customers secure invoice access through LogiTRACK. Seeing overdue payments clearly, shippers settle them faster—improving cash flow.
Benefit: Less chasing payments, faster revenue collection.
6. Instant Search & Live Alerts Keep Everyone Updated
Problem: Manually tracking shipments, documents, or financial records is time-consuming.
Solution: LogiTRACK’s Universal Search Feature finds any shipment, invoice, or document in seconds. Additionally, shippers receive live status alerts for key milestones.
Example: A fashion brand sourcing garments from India gets automated alerts when shipments clear customs, allowing them to plan store deliveries.
Benefit: Customers stay informed, reducing unnecessary inquiries.
7. Secure, Multi-User Access with White-Label Branding
Problem: Some shipment updates need to be seen by different departments, but security is a concern.
Solution: LogiTRACK provides role-based login credentials so multiple users within a shipper’s company can securely access relevant data. Plus, forwarders can brand LogiTRACK with their own logo, reinforcing customer loyalty.
Example: A large distributor in the UAE has different teams for operations, finance, and sales—all using LogiTRACK under their forwarder’s branding to manage shipments, invoices, and approvals.
Benefit: Strengthens shipper relationships by offering a seamless, branded digital experience.
Why Forwarders Must Offer a Customer Visibility Portal in 2025
The freight forwarding industry is no longer just about moving cargo—it’s about delivering a seamless digital experience. Shippers demand transparency, real-time control, and easy access to critical information—and they are willing to switch to providers who can offer it.
By not offering a customer visibility portal, forwarders risk:
Losing shippers to tech-savvy competitors
Wasting valuable time on repetitive customer queries
Delayed shipments due to slow document approvals
Missed payments from disorganized invoice tracking
But those who embrace digital transformation gain a competitive edge.
What LogiTRACK Enables for Forwarders
Faster, More Efficient Operations – No more time wasted on repetitive manual tasks
Happier Shippers – Customers get instant access to the information they need, when they need it
Stronger Customer Relationships – A white-label portal builds loyalty and long-term trust
Better Cash Flow – Real-time invoice tracking means fewer delayed payments
Future-Proof Business – Digital-first forwarders stay ahead in an increasingly tech-driven market
The future of freight forwarding belongs to those who provide self-service digital tools that empower their shippers. LogiTRACK makes that possible—seamlessly, securely, and under your own brand.